• What You’ll Learn

    Our programs cover every skill you need to build a successful VA or administrative career. Start with the essentials and grow into a confident, highly skilled professional.

    The current training is divided into 13 different categories, comprising of a total of 45 topics. New topics are planned for the future.

    Click on each heading to view the details.

    01. Discovering Your Purpose & Passion

    This section delves into the foundational elements of discovering your purpose and passion, laying the groundwork for a fulfilling life journey.

    Just as the calm lake reflects the serene mountains, discovering your purpose and passion allows you to reflect on your inner desires and aspirations, providing a clear direction for your virtual assistant journey.

    • Success mindset
    • Vision
    • Mission
    • My why?
    • Values
    • Goal setting
    • Accountability
    • Code of Conduct
    02. Getting Ready for Action

    This section focuses on the practical aspects of preparing yourself for action, ensuring you have the necessary skills and resources to pursue your goals.

    The beach symbolizes the starting point, and the visible waves represent the initial actions you take. Getting ready for action is like stepping into the water – the beginning of your proactive journey.

    • Before You Start
    • Do I Have What It Takes?  
    • Requirements
    • Skills Needed
    • Services to Offer
    03. Crafting Your Unique Identity

    This section focuses on establishing a distinctive identity for your endeavors, encompassing your business name, branding, and communication strategies.

    Just like the unique beauty of sunflowers, crafting your identity involves embracing your individuality. The lady symbolizes confidence and authenticity, essential elements of your unique identity.

    • Finding a business name & Tagline
    • Branding – Logo & Colours
    • Company Profile vs CV
    • Bonus: Designing your logo
    04. Creative Design & Tools

    This section explores the realm of creative design and the essential tools that empower your creativity and productivity.

    The creativity of hot air balloons mirrors your creative design endeavors. The vast landscape represents the endless possibilities, and the balloons signify your innovative approach in the virtual assistant world.

    • Getting creative
    • Word Templates
    • Software
    • Excel Templates
    05. Mastering Communication & Organisation

    This section emphasizes effective communication and organizational skills, crucial for maintaining professional relationships and managing tasks efficiently.

    Hummingbirds symbolize agility and precision. Mastering communication and organization requires swift and accurate actions, aligned to the hummingbird’s ability to navigate through challenges with grace.

    • Online meeting Etiquette
    • Outlook
    • Diary Management
    • Filing
    06. Boosting your Productivity and Performance

    This section focuses on enhancing your productivity and performance through effective time management and task prioritization strategies.

    Binoculars represent focus and vision. Boosting productivity and performance requires a clear vision of your goals, allowing you to zoom in on tasks and opportunities for maximum efficiency.

    • Time Management
    • Task Prioritisation
    07. Art of Effective Communication

    This section delves into the nuances of effective communication, encompassing both verbal and written interactions.

    Effective communication, like the vast tree with its numerous branches, spreads far and wide. It’s about branching out your ideas and messages, creating a strong and impactful presence.

    • Communication Skills
    • Email Management
    08. Adopting Best Practices and Standards

    This section explores essential practices and standards vital for a successful and harmonious work environment.

    Just as geese collaborate and communicate effectively in their V-formation flight, adopting best practices and standards in your virtual assistant role involves effective communication and collaboration with colleagues, clients, and partners. Geese, known for their teamwork and coordination, exemplify the importance of working together harmoniously to achieve common goals. By adopting industry best practices and standards, virtual assistants can ensure consistency, quality, and professionalism in their work, fostering strong relationships and trust among all stakeholders.

    • Information Privacy and Security
    • Conflict Resolution
    • Stress Management
    09. Working Effectively with Others

    This section focuses on collaborative tools and strategies to enhance teamwork and project coordination.

    Collaboration is like focusing your lens. Working effectively with others requires keen attention to detail and focus on mutual goals, ensuring a clear and sharp outcome.

    • Virtual Meeting Platforms
    • Project Management
    10. Understanding Legal and Business Aspects

    This section explores the legal framework and the importance of continuous learning in the context of business operations.

    Succulents represent resilience and adaptability. Understanding legal and business aspects requires adaptability to different situations and the ability to thrive even in challenging environments.

    • Legal Aspects
    • Continuous Learning
    11. Reaching Out To Your Ideal Clients

    This section focuses on strategies to identify, approach, and engage with your ideal clients effectively.

    Sunflowers, always turning towards the sun, represent reaching out to light and warmth. Reaching out to your ideal clients involves seeking the right opportunities and nurturing relationships that bring brightness and growth to your business.

    • Target Market
    • Overcoming Objections
    • Marketing
    • Networking
    12. Leveraging Social Media for Visibility and Growth

    This section explores the power of social media platforms, particularly LinkedIn, as tools for enhancing visibility and fostering business growth.

    It’s important to stay current and forward-looking. Leveraging social media involves keeping an eye on the future trends, ensuring your online presence remains fresh and engaging.

    • Social Media
    • LinkedIn
    13. Delivering Exceptional Service and Value

    This section focuses on delivering outstanding service and value to your clients, fostering long-term relationships and business growth.

    We all have to deal with overcoming challenges. Delivering exceptional service requires overcoming obstacles and going the extra mile, just as the lady leaps over the river, symbolizing success and determination.

    • Customer Services
    • Business Development
    • Pricing
    • Client feedback and testimonials
    14. Mastery and Certification Celebration

    This section marks the culmination of your learning journey, recognizing your achievements and expertise in the chosen field.

    Fireworks represent celebration and achievement. Just as fireworks light up the sky in celebration, your mastery and certification are significant accomplishments that illuminate your virtual assistant journey, and successful achievement of the course.

    • Overview
    • Final assessment
    • Receive certificate
  • Martie Cronje

    Martie is a professional Executive Virtual Assistant with almost 40 years’ Personal and Executive Assistant experience in solving problems for her managers and helping them bring balance back into their lives.

    During her employment in various industries, Martie learned quickly that an exceptional Executive Assistant is someone who perseveres, is determined and not scared to do what it takes to get a job done efficiently and effectively. This has often led to her getting involved in the business side as well as the personal side of her manager’s lives – which sets her apart from other virtual assistants; and earned her the nickname of Fairy Godmother.

    As a little girl she dreamt of becoming a prima-ballerina. It became evident at a very young age that she had a natural talent for organizing people, as she spent many hours during school holidays teaching her siblings and cousins how to stand up straight, curtsy and plié while trying to teach them ballet.

    Complete Virtual Assistants launched on 1 October 2016, with the drive and motivation to support and assist business owners and give them back time to grow their businesses.

    Complete Virtual Assistants offers a complete virtual assistant experience, where confidentiality, honesty and integrity is of the utmost importance.

    One thing that nobody knows about her is that Martie made her own wedding dress!