What is a Virtual Assistant
A Virtual Assistant is a qualified and skilled individual who runs his or her own business from home.
Virtual Assistants provide administrative and or specialised services to any person or business typically from a home based office.
They provide these services via internet, phone and fax.
Typical Virtual Assistant services offered:
- Administrative Services
- Secretarial Services
- Research Assistance
- Web Site Design
- Event Management & Planning
Why Complete VA?
To assist with administrative and secretarial support, for example:
Benefits of Hiring a Virtual Assistant
- Only pay for actual time spent on your project
- No need to provide office space or equipment
- No fringe benefits involved
- No tax deductions
- Cumulative cost savings
Why Virtual Assistance
- Specialized capabilities and skills
- Reduces stress
- Eliminates administrative hassles
- Saves you time
- Enhances business flexibility
- Increase overall profit
- Improve operating efficiency
When do You Need a Virtual Assistant?
When you do not have enough time to run your business effectively and you are so busy fighting the fires that you barely have time to grow and expand your business.
When your business is running you instead of you running it and you are bugged down by too many routine tasks that need to be done on a daily basis.
When you don’t have a work-life balance anymore and you are so busy on a daily basis and even after hours, that you just don’t have time for anything else.
When you want to focus more on your core competencies yet more than half of your time is spend on non core activities.
When you need assistance but do not have the space and/or additional equipment to consider hiring a person to assist you.
Rates and Services
Rates and Pricing Structure
Services can be purchased in 5 hour packages, payable in advance. This entitles our retainer customers to a discounted rate of ZAR 200 per hour.
- Complete VA also specialises in project based work, for which we will do a special quotation.
After a first initial consultation to assess your requirements, contractual documentation and a Non Disclosure Agreement will have to be signed before any work is commenced.
|Create email distribution lists|
|Data capturing on spreadsheet, CRM or database|
|Basic data processing|
|Diary management (Professional and Personal)|
|Event management and coordination|
|Arrange and organise basic office services (e.g. electricians, facility maintenance)|
|email communication to customers and distribution lists|
|Presentations – create and/or update (electronic)|
|Filing of Expenses and receipts (electronic and/or hard copy)|
|Filing Services – electronic and hard copies (excluding scanning)|
|Formulate pre-written customer responses|
|Gift research and purchasing|
|Record timesheet information|
|Service and Product Procurement|
|Task reminders and management|
|Teleconferences and online meetings|
|Telephone and/or email communication on your behalf|
|Transcription of meeting minutes, notes, audio and video|
|Travel arrangements (including flight, accommodation, car rental)|
|Assist with visa applications and passports|
Human Resources Services
|Screening of applicants and arrange interviews|
|Typing of new Curriculum Vitae (CV)|
|Reformat an existing Curriculum Vitae (CV)|
|Manage recruitment emails|
|Email communication with successful or unsuccessful candidates|
|Prepare HR Documentation (contracts, offer and termination letters)|
|Record of staff attendance|
|Schedule employee period reviews|
|Blog setup and write posts|
|Create and manage pages on social media sites|
|Design and publish company newsletter|
|Design marketing and sales material|
|Manage email marketing campaigns|
|Research your competitors|
|Resolve complaints and queries|
|Updates for social media sites|
|Website design and content|
Meet the Team
Andrea exhibits a phenomenal aptitude towards creative design. She currently specialises in photography, website graphic design, including the design of logo’s, business cards, stationery and visual content for websites. She is hardworking and has an incredible eye for detail.
Martie is a highly motivated, extremely diligent, organised and driven individual. She has a very strong administration background and a keen creative interest. She enjoys bringing her administration skills and experience of over 27 years to Complete VA, coupled with building relationships with staff and clients. She has been exposed to various industries and is comfortable with all levels of communication, including staff, management, clients and vendors. In her role as Your Virtual Assistant she will be part of your team where she can make a difference, and use her previously gained skills and experience to provide the level of service which reflects the very high standards she sets for herself.
Lionesses of Africa
2017-03-11Martie Cronje, a South African entrepreneur helping other SMEs to grow and thrive by providing virtual assistant support Read the full article here.
10 Things to Outsource to a Virtual Assistant
2017-03-11Original Article by Alina Dizik Dated: DECEMBER 27, 2012 Using a virtual assistant can shave hours from your workweek, but knowing which tasks to delegate can be tricky, whether you’re starting ...